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PixelAd Privacy

Data Deletion Request

You can ask us to delete the data associated with your use of PixelAd at any time. This page explains what we hold, how to request deletion, and how long it takes.

How to request deletion

In the app (PixelAd 1.1.0 or later): open Settings and tap Delete my data. It deletes your saved ads and everything our servers hold for your app install straight away, and the app carries on as a new user. It does not remove usage analytics or crash reports, which are kept by Amplitude and Google Firebase (see below). For anything else, such as support emails, send us a request and we will action it manually.

  1. Email support@pixelad.app with the subject line"Data Deletion Request".
  2. Tell us the platform you use (Android or iOS) and, if you have it, the approximate date you last used the app. This helps us locate the right records.
  3. We confirm receipt within 7 days and complete the deletion within 30 days, as required under GDPR.
Email Supportsupport@pixelad.app

What gets deleted

PixelAd does not require an account and does not collect your name, email address, or payment card details. The data we can hold and delete is listed below.

  • App usage analytics and crash reports, held by Amplitude and Google Firebase. They are linked to a random identifier for your app install, not to your name or email, so we can only find and delete them when the details you send let us identify your install. Where we can, we request deletion within 30 days; otherwise they are removed under those services’ own retention periods.
  • Support correspondence you have sent us, deleted within 30 days unless we are required to retain it to resolve an open dispute.
  • Your saved ads and their generation records, deleted at once by Delete my data in the app, or one at a time from My Ads.
  • Images you upload for processing: see the section below.
  • Purchase and subscription records, held by Google Play or the Apple App Store, not by PixelAd. See the note below.

Images you upload

From PixelAd 1.1.0, the photo you pick goes to our own secure storage and to our AI provider, which creates your ad from it. We delete our copy of the photo once your ad is made, and we do not use your photos to train AI models. Your finished ads are kept in My Ads until you delete them. Earlier versions sent the photo to an image hosting service instead; see section 8 of ourPrivacy Policy for how long those copies are kept.

If you want an image removed from anywhere else, email us at support@pixelad.app and include the approximate date and time you generated it so we can identify it. We will request removal from our processors where applicable.

Data held by other companies

Some purchase and store data is held by Google Play or the Apple App Store and is governed by their own privacy policies. We cannot delete records held by those companies on your behalf, so you will need to contact them directly.

Your other rights

Alongside deletion, you can also ask us to:

  • Access the data we hold about you
  • Correct data that is inaccurate
  • Restrict how we process your data
  • Receive your data in a portable format, where applicable

Use the same email address and describe what you need. See also ourPrivacy Policy and Terms of Use.