Support Center

Contact PixelAd Support

My photo won't upload

• Make sure PixelAd has permission to access your photos. Check Settings → PixelAd → Photos (iOS) or Settings → Apps → PixelAd → Permissions (Android).
• Supported formats are JPG, PNG, and HEIC. Screenshots and downloaded images work too.
• Very large files can time out on slow connections. Try a photo taken with your phone camera rather than a forwarded or compressed copy.

Generation failed or is taking too long

• Generation needs an internet connection. Check that you're online and retry.
• If a generation errors out, it does not count against your free generations, so just run it again.
• Busy periods can slow things down; if a generation seems stuck, close and reopen the app and try once more.

The result doesn't look right

• Every generation creates a new scene. If the lighting or background isn't what you wanted, generate again or try a different style.
• Your product itself is never altered. If the source photo is blurry or poorly lit, the ad will inherit that, so retake the photo in decent light with the product centered.
• For a specific look, try describing the scene you want with a text prompt instead of a preset style.

Free generations, upgrades & purchases

• New users get free generations to try PixelAd, no card required.
• Upgrading unlocks more generations and high-resolution, watermark-free exports.
• Purchases are handled by the App Store / Google Play. To restore a purchase on a new device, use Restore Purchases inside the app, and you won't be charged twice.
• Refunds are processed by Apple and Google through their standard store refund flows.

Exports & image quality

• Exported ads save to your phone's photo library, ready to post or upload to any platform.
• If an export looks compressed after sharing, upload the original file from your library rather than a chat-app forward, since messaging apps recompress images.

Still stuck?

Email us with your device model and a screenshot of the issue if possible. It makes fixes much faster. We usually respond within a day.